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Originally Posted by Raphael Salgado
Regardless of the fact that they disable features on their phones, I'm thinking of only a few possibilities why Verizon Wireless continues to fail the Windows Mobile community: 1. their technical staff is incompetent, underpowered, or inefficient, 2. their infrastructure is so top-heavy that it takes multitudes of processes and protocols to accomplish even the most simple tasks, and/or 3. the timing of the release is mandated or influenced by the scheduling of other devices for better market penetration (i.e. releasing the 700w and Q is first priority).
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While clearly the entire cellular industry leaves much to be desired in terms of quality, I have to say that Verizon continues to take the lead just how poorly they support their customers. I have relationship responsibility with each of the major carriers for all US cellphone users of a large multi-national company and would have to agree your assessments of Verizon's shortcomings.
My favorite response from them was an inquiry as to their poor support for Bluetooth. I was told by our technical account manager that they disabled features due to enterprise customer concerns about Bluetooth security issues. (Of course the fact that they get paid every time a user transfer a photo of the device using their for-fee MMS services didn't impact the decision at all! ;-) ) Unfortunately, this wasn't really a surprise. I once asked the VZW CTO during QA at a mobility conference about their premium pricing, particularly for data. He replied that they were confident that their network was worth the extra $$$ and they had no plans to adjust their pricing. This attitude was reinforced when, during recent pricing negotiations, a Sr VP compared themselves to BMW and the other carriers to Hyundai.
As far as their internal systems and personnel, I'm not surprised they are taking so long to release firmware. Our interactions with them are filled with finger-pointing, passing the buck, and inter-departmental arguments. I find their latest round of commercials amusing. You know, the ones with the massive crowd standing behind the Verizon Wireless user. It's sort of like a "how many Verizon Wireless employees does it take to make a phone call" joke.