[Jon Westfall]

It's just another case of communication gone crazy. In this case, Verizon won't even discuss the issue with the user community. Instead, they will wield the power of "corporation", insisting that they know better and that we are simple peons that need to be told what to do, rather than suggest what the best course of action would be to the all knowing corporate gods.

Just another reason why I will not go back to Verizon - they boast that they have the best network (Which they don't), they cripple their devices (unforgiveable), and they treat their customers like dirt. The only positive thing I have to say is that their cancellation process is pretty painless, because, of course, they don't need you!