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Originally Posted by Jason Dunn
Perhaps I'm reading it wrong, but it seems to be focused more on the monthly usage of bandwidth.
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The policy says it applies to either bandwidth or storage requirements:
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FOR PURPOSES OF THIS POLICY, "USAGE" MEANS THE TOTAL AMOUNT OF BANDWIDTH OR STORAGE REQUIREMENTS GENERATED BY BACKING UP YOUR COMPUTER, AS DETERMINED BY US IN OUR SOLE DISCRETION.
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Originally Posted by Jason Dunn
I'd think that if there's a legitimate reason for the customer adding that extra 100 GB of data, Carbonite wouldn't cancel the account.
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That's really up to them whether or not they would cancel. A legitimate reason to you might not matter to them.
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Originally Posted by Jason Dunn
You realize though that 99% of Carbonite's customers are not going to have 100 GB of data to back up though, right?
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Yes. But you do also realize that if you're one of the 0.5% of customers that they're losing significant amounts of money on, they're not going to complain about not having you as a customer, right?
There was some scuttlebutt a while ago about one of the cable companies canceling customers' account who were extremely high bandwidth users. One of the people involved was running a 128Kbps radio stream 24 hours a day, effectively claiming 8% of a T-1 for his radio stream. The cable company invited him to go somewhere else.
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Originally Posted by Jason Dunn
It's an interesting point though and I'm going to ask someone from Carbonite to step into the thread and clarify what that policy means.
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I would be curious to see what they say. I've got some high-volume users who would be thrilled to be able to back up their data for $5/month.