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I agree with the points that Raphael made. Because there is no standadization in the PPC world, believe it or not, I couldn't even find a proper 2.5mm headset. I tried about 10 headsets at different cell-phone stores, non of which worked. I finally had to take my original OEM stereo headphones and turn it into a sing-earpeice headset. Now, if I want to buy another OEM stereo headphones, I don't know where to do it, which leads me to the support issue.
I own a Mitac Mio A701, and I have no idea how to get in touch with the makers of the device. It's full of quirks and problems but it basically works, so I decided to keep it. Why? Not because I don't have enough money to keep trying different devices, but because I don't really need another phone right now. May be by the time I start working, Mitac will have released a ROM update that fixes the issues I have with the device. A similar situation happened to me with the Treo 650. Shortly after I abandoned the device, Palm released fixes for faulty dial tone problem which prevented phone menu navigation and Bluetooth. That made me wish I had stayed with the Treo.
As for innovation and keeping up, I don't think it's as easy as we think. There are so many different features out there, there is no way one device can have them all. Unless of course it has some form of modularity that allows you to choose different features at different times. But even this may not be very technically feasible.
BTW, I don't think that PPC companies choose not to implement certain features just to have something to improve in the next generation. It doesn't work this way in a free global market.
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