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I work as a helpdesk rep for a large corporation. We have Blackberries mostly, the user purchases the device, and maintains a contract with either Verizon, T-Mobile, or Cingular out of their own pocket. There are some palms and ppc's as well, but there are very few of those.
As far as our helpdesk goes, these blackberries are a pain to support, because every idiot has one. The calls go like this "Im not getting mail on my blackberry!! i think im a real bigshot!! fix it now!!". Most of the issues we have are with their data connection to the service providers. Nothing that we support, its up to the user to contact their provider to restore that data connection. Thank god all the syncing is done wirelessly now.
There are a few out there that use Treo 600 and 650's. These devices dont get any wireless data from us. We use either Intellisync or mNotes to sync the mail and contacts and all the other crap. Most of the problem with these come from the users who think they know exactly what they are doing, and blow up all the settings, leading to endless syncing problems.
We have even fewer PPC users out there. We never get calls from these people, because they all seem to have a good idea of what the hell is going on, and can usually resolve the problem themselves.
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