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Breaking news:
I had a "chat" with a HP Customer Support personnel and the transcript is as follows:
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[ Fri, May 13, 2005 11:52 AM] -- Status Message
Your request has been received by the Technical Support Centre, and has been put in the Singapore-Handheld queue until a support analyst is available.
[ Fri, May 13, 2005 11:52 AM] --
Your support request has been submitted to HP. We are working on your problem and will contact you within one business hour (Monday-Friday , between 9am and 5pm local time ). For your reference, the Case ID is 2204876332.
[ Fri, May 13, 2005 11:53 AM] -- Status Message
The HP Support technician, Bhagwat P has been assigned to your case.
[ Fri, May 13, 2005 11:53 AM] --
Hello Joon,
Thank you for contacting HP and your interest in HP instant support program.I see you have a question on your product. I am going to take few moments to review the information of your product and message you back, right here, very soon. Please add this page to your favourites, in case you get disconnected or close your browser, so you may come back to this conversation.
[ Fri, May 13, 2005 11:59 AM] --
You are being requested to contact your nearest service center to get the LCD screen examined. They will let u know the next course of action.
[ Fri, May 13, 2005 12:04 PM] --
All display panel defects is being examined using both the brightest and darkest possible backgrounds and front light settings because some sub-pixel failures may not be readily visible under certain conditions.
[ Fri, May 13, 2005 12:04 PM] --
I regret Windows Mobile 5.0 Upgrade is not available from HP..
[ Fri, May 13, 2005 12:14 PM] --
ok, thanks for the clarification
[ Fri, May 13, 2005 12:15 PM] --
You are Welcome
[ Fri, May 13, 2005 12:16 PM] --
May i help you with any other query?
[ Fri, May 13, 2005 12:31 PM] --
If you should need assistance in the future please try our Instant Support program again.
Thank you again for contacting the New HP and have a great day.
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OK, I have highlighted one line up there...and HP is NOT offering Windows Mobile 5.0 upgrade...
Go figure...
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