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Old 10-24-2004, 02:41 PM
simon tahiti
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Join Date: Aug 2006
Posts: 18
Default HP tech support acknowledges wifi issues with hx4700 - does it fail with your router?

This question is based on an issue which has been driving me (and at least 20 other hx4700 owners) completely crazy. It is described in HP's own business support forums: Click here to see that thread

Problem summary:

There is a wifi problem with at least some iPAQ hx4700s. The iPAQs will not connect to the owners' wireless access points/routers - or if they do so, it's only temporary. When the iPAQ is turned off the connection cannot be re-established until the router is rebooted. A consistent feature of affected units seems to be an inability to deactivate "IEEE 802.1x network access control" - when the user attempts to do so, the setting is immediately switched back on. According to a post on the HP support forum, HP tech support has acknowledged the problem. To me, it looks like a software problem (with the iPAQ wireless application, or the wifi driver, or the firmware for the wifi radio).

A key question is whether this problem is limited to specific hx4700 units (a bad batch), or caused by attempting to use any/all hx4700s with specific models of router/access point.

I'm running a poll over on Brighthand to help answer that question.

Note to mods: I wasn't sure if it was worse etiquette to direct folks over there or to duplicate the poll here - so I went with the "path of least effort on my part". I'm happy to resubmit this with a Pocketpcthoughts poll if that's preferred.

The data might help HP to fix the problem, and (depending on the results) might also help folks not to buy a router that "clashes" with their iPAQ, or vice versa. So please take part.
 
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