Heh, yes, I'm part of the reason. My 2215 had a genuine problem, the SD card slot stopped working, and would not read any cards at all. The BlueTooth LED also did not work since day one. To compound the problem, my store was out of 2215s at the time.
It's my personal theory that the people with the higher-end PDAs caused CompUSA to change the policy, though. If you happend to be one of the (many) people who had problems with the 5455 or 5555, and had CompUSA TAP, then you know what I'm talking about. They couldn't get the PDAs on hand in any of the stores, especially that long 'bout between the 5555 and the new models being released now. According to CompUSA policy, they have to replace with something with "equal and similar features and specifications." If a device like that doesn't exist on the market yet (h4705) or is unobtainable (h5555), what is CompUSA going to do with the customer.
I have seen a few people with CompUSA TAP and broken PDAs that seriously don't have time to make it to a store either, so for them, the new plan is better. PDA goes to your door, no going to CompUSA and wasting an hour or two filling out form after form, while they look up procedures for this and that. Oh, and they now cover theft if you file a police report. That's new.
This is all off-topic, but very serious issues. CompUSA does try to offer a fair replacement plan., despite the sometimes inept employees.