Originally Posted by pgb5
I'm a regular reader; simply never taken to post. And no, I'm not here to stir up trouble. As a retailer for more than 17 years, I feel compelled to speak out against businesses that operate poorly. I'd suggest that rather than than being defensive, you open your eyes to you're affiliate partner's less than mediocre business practice.
Let's start with honesty. Several months ago when the SPV-E200 was released, I spoke directly with a TT representative who told me they were waiting on UPS to deliver that afternoon. Weeks later, no inventory. And no return call or email as to when to expect my order to be fullfilled.
Continuing on that same theme, I inquired about purchasing an iMate Smartphone 2 just last week. "Yes, we have 1 in stock." I confirmed that if I placed an order, it would ship the same day. "Oh, sorry, we're mistaken, we're all out, but expect stock on Monday" Sure, same story.
Finally, I purchased a stylus replacement set for my Pocket PC Phone Edition. One, two, three weeks pass, no delivery, no update on availability or when it will ship.
The upshot of all this is that my credit card was charged immediately for each of the items I ordered.
Good retail isn't just a matter of throwing up a website and collecting money. Good retail is good value; meaning timely follow-through, clear and consistent communication and product as ordered. In 3 attemps, TeknToys has yet to meet any of the above.
As I mentioned, I think this site is excellent. I visit multiple times, daily. When TeknToys was mentioned as an affiliate, I immediately became a shopper, based on the recommendation. Needless to say, I've been disappointed. Once, OK. Twice, hmm, a pattern? Three times...enough.
Personally, I'm done, but I think other readers should know what' they're getting and you, as the editor, should know how your affiliate is representing you as an advocate.