[Paragon]

Originally Posted by pgb5

I'm a regular reader; simply never taken to post. And no, I'm not here to stir up trouble. As a retailer for more than 17 years, I feel compelled to speak out against businesses that operate poorly. I'd suggest that rather than than being defensive, you open your eyes to you're affiliate partner's less than mediocre business practice.
Let's start with honesty. Several months ago when the SPV-E200 was released, I spoke directly with a TT representative who told me they were waiting on UPS to deliver that afternoon. Weeks later, no inventory. And no return call or email as to when to expect my order to be fullfilled.
Continuing on that same theme, I inquired about purchasing an iMate Smartphone 2 just last week. "Yes, we have 1 in stock." I confirmed that if I placed an order, it would ship the same day. "Oh, sorry, we're mistaken, we're all out, but expect stock on Monday" Sure, same story.
Finally, I purchased a stylus replacement set for my Pocket PC Phone Edition. One, two, three weeks pass, no delivery, no update on availability or when it will ship.
The upshot of all this is that my credit card was charged immediately for each of the items I ordered.
Good retail isn't just a matter of throwing up a website and collecting money. Good retail is good value; meaning timely follow-through, clear and consistent communication and product as ordered. In 3 attemps, TeknToys has yet to meet any of the above.
As I mentioned, I think this site is excellent. I visit multiple times, daily. When TeknToys was mentioned as an affiliate, I immediately became a shopper, based on the recommendation. Needless to say, I've been disappointed. Once, OK. Twice, hmm, a pattern? Three times...enough.
Personally, I'm done, but I think other readers should know what' they're getting and you, as the editor, should know how your affiliate is representing you as an advocate.

pgb5,

Here you have shared actual experiences that people can then use to base a decision on. This is effective. If someone really wants to get a point across why not do it like this........So, why all the previous BS. All the remarks a few have made, like starting a company callerd Take N' Go, all the exaggerated crap just serves to hide the real true.

I have no problem believing what you have said. I have talked to Todd many times as of late as a customer and as moderator of a forum trying to find the truth in it all. I think they made several very dumb and perhaps amateur mistakes. Some of them avoidable. Based on statements like to one above people can make an informed decision to either continue to do business with them or not. Many will choose not to. Good for them. Others will choose to continue to do business with them. After talking to Todd I personally feel they deserve a second chance. Hopefully they will come through in a positive way. Time will tell.

Anyone who has read even a few of Jason's posts know he is a pretty straight shooter. He has built a great site and a lot of that has been based on what he feels the majority of the membership here wants. I don't think he has a lot to gain in continuing a relationship with anyone who's standards are anything less then what he has set for this site. Given that, give the guy a chance and let him make his own decision about this issue. As an affiliate he is a lot closer to the issue than most and probably has a better overall picture of the issue then most, and can make an informed decision. If you want to help him, tell him the truth. Don't just throw out a bunch of unsubstantiated accuasions!

Dave