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I would also suggest that you try calling back and requesting a diffrent tech. If you dont get any kind of solution with in the first few minuets ask to speak to a manager and don't let them talk you out of it. I had a similular problem with my wife's laptop connecting in at a reliable speed over wifi. Once I got to a manager and an engineer was assigned the problem was resolved in 20 min. You need to make sure that you let the manager know the problems that you were having with the first line support techs.
I had a similuar problem with my 5555 after doing one of the wifi updates. The way that I fixed the problem was to do a hardreset then install the bios firmware update.
Good luck
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