Read the transcript, he already did a hard reset.
vincenzosi, may I suggest calling HP Tech support again and get another person before sending it in? Sending it in takes awhile for you to get it back and usually, what I do, call again would get a better more inclined tech person.
Good luck.
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Originally Posted by rugerx
I read about half the tech support transcript, sorry I am lazy.
Try a hard reset?
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