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I would have to say that all of my hpproducts have been great. i never had any problems with my 5450,so i upgraded to the 5555 when it came out. i have had nothing but good expieriences with hp. the few problems i have had have been resolved quickly to my satisfaction. there customer service is one of the best in the business, so you can't go wrong there. I just orderedmy 4150 from hp this morning, and am looking forward to reducing the weight ofmy 5555. don't let one bad expierience taint your view of hp. my .02$
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