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Sorry for your luck. If you've done a hard reset of the device, never installed anything and it still locks up all the time. There is something wrong with the hardware.
This is where you have to ask yourself if you exchanged EVERYTHING. When your returned the first device. Did you exchange the battery? Did you exchange the cradle?
Because if the very same problem is following to the new device then there is still a common link that is causing this.
You commented about using an sd card. Have you tried removing the sd card and using it for a while?
It is possible to have 2 bad devices in a row....but with the very same problem....unlikely.
As far as the alarm problem, I believe that that is a common WM2003 problem, regardless of device. Some have the problem...some don't.
Good Luck.
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