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Prepare for a hassle... I had the exact same thing happen (I tend to upgrade PPCs frequently), and I ended up calling tech support because the online system said that I already had a request pending (this was from about 2 months prior). I spent an hour on hold, then finally got someone on the line. He kept insisting that I had to use the online quota request system and that there was nothing else he could do. I FINALLY (after about 45 minutes) managed to get it through his head that the online system kept telling me to call tech support. He would go and talk to his supervisor, then come back with some other answer that didn't make any sense given the situation. I just refused to hang up when he told me to "wait a few more days" to see if the activation team got to my request. It was finally determined that my original online request was "lost" in the database but still allocated, and he said he would file a trouble ticket and someone would get back with me. I was on the phone for the better part of two hours to get this resolved, not including the two previous attempts where their phone system hung up on me.
I tried daily to re-activate my PPC, and about a week later it worked for both my desktop and PPC. Now we have to see if it will work for my wife's PPC.
What a total pain! I have been reading the free summer promotion ebooks and enjoying them, but there is no way I would ever purchase a book in .LIT format when it's this much of a hassle to keep it working. I had a 2 hour flight in which I really would have liked to finish my current ebook, but couldn't because I couldn't activate the device.
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