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Several days later I am no closer getting this repaired by HP. They have no record of my Carepaq registration and keep passing me to some other department. The common thread is that they all say "they can't access the database". So chaos reigns at HP and my "next-day" Carepaq looks like a next week or even next month service.
By contrast whenever I have had dealings with IBM for my Thinkpads they have been extremely efficient - and that was just standard warranty service. I paid extra to be messed around by HP.
All of my dealings with HP over this iPaq have been with much aggravation. It is almost enough to make one buy a Palm!
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