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I purchased the CarePak for my 3670. I have used it once over the last 2.5 years. One call but had 3 things repaired... battery, on/off switch and catch for stylus. I sent it on a Tuesday morning at 10AM and received it back Thursday morning. Great service since the service center is halfway across the country.
The bad thing about the carepak is that you feel obliged to keep using the same pocket computer. Many people seem to go through a new computer about every 8 months. I am still on my first one. I will use it till it quits... which will be after the CarePak expires.
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