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CarePaq used to be an overnight warranty program. Since HP bought Compaq it is an "at least seven days" warranty program. I do not think it is worth its price anymore. If you report the problem as an accidental damage the will send you a box and you will have to send your unit back in order for it to be tested. If you tell them it is another kind of problem they will confuse the issue, or your CarePaq reg number, or they will shut down a facility, etc. The bottom line: they will need more time, at least seven days, to send you a new unit. :devilboy:
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