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Thanks for the tips. I did try all those steps, but when I told AS on the laptop to use COM4 (which was the BT serial port) it tried to connect on that port, and then marked it as unavailable when it couldn't make a connection. The BT software showed a serial connection being established so maybe it was fussing about authentication or something like that.
I went around in the loop several times until the hard reset made me call it a day!
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