from this thread...
http://discussion.brighthand.com/sho...threadid=83432
quote:
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Originally posted by DaleReeck
Why? To irritate them? They just work for HP.
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Actually dale they don't even work for hp. They work for a contractor called cytel or sytel? sp? who take many calls for many companies.
quote:
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Originally posted by DaleReeck
you are not pressuring the company. I doubt HP execs care that their service reps are being inconvenienced by having to stay a few extra minutes past their shift. You are simply unfairly annoying barely above minimum wage reps who have no say in company policy because you are pi$$ed at HP.
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Actually based on the statement I finally found out from above, I have determined every call is costing hp more money as it costs sytel more money. The reps staying overtime have to get paid more. That means sytel has to charge more. Thats been my experience in business is if a job took longer than we contracted for, we had to pass along the extra cost to the customer.
IF enough people call demanding supervisors and then demanding HP in the united states themselves instead of some lacky it will cost them money!!! MMMMMONEY is something hp understands which is why they deleted my posts in the first place...If people got off their asses and called (even a couple dozen) it would cost hp money. Therefore they would issue some sort of statement about peoples unresolved concerns!
P.S. I know this works as I have seen this happen before. The threat of media exposure esp. causes them to actually act and provide answers/solutions.