[RonWilson]

I am unable to load new programs on my iPAQ 3835 because the add/remove window will not access the programs that are on my PPC. This is the message:

"Unable to access the mobile device information. Please reconnect and try again"

I've reinstalled ActiveSync to no avail. I've soft booted and even hard booted my PPC with no luck. Got any ideas? HELP!!!