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Old 03-24-2003, 09:59 PM
Janak Parekh
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Join Date: Aug 2006
Posts: 15,171

Yes, I think you should ask HP/Compaq for a different recourse if your 5th unit fails. I had to send my 3870 in three times in a row without a Carepaq, and on the third I asked, politly but point-blank, what kind of recourse I had if they didn't fix it that 3rd time. The support guy said that I could then speak to the customer loyalty (or some such, can't remember the exact name) department and they would come up with a solution. I have heard of people getting new units in those cases. Of course, at that point my 3870 came back perfectly.

--janak
 
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