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Thanks, after a bit more research on the web, I found that tool too. Despite all the comments (on that site) that said it's excellent, I'd be the first person who couldn't get it to work...
I've contacted Compaq since then. Their first response was to upgrade my IE on my PC (?!) I pointed that tool to them, which they also sent me.
Anyhow, it still didn't work, even after a hard reset. The File Store still isn't there and the unit is so slow, it's unusable. I've timed it - with nothing else running, File Explorer took 3 minutes to load.
Now, the iPAQ is packed up waiting for UPS to pick up for service...
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