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Originally Posted by Paul P
This is probably something simple that I am not aware of, but how does HP know that a certain iPaq is in the final month of its warranty? I had to send in several of my pre-3970 iPaqs in and I was never asked to provide a receipt or the date when the devices were purchased (both instances within the year of purchase). Even if the particular iPaq has been out of production for a while, you can still buy it for a long time to come.
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Funny you ask. I'm not even sure myself how they know. I do recall visiting the HP support site (before ever calling them) and then there was this on-line app that allows you to type in your serial number to determine if it's still under warranty or not. That's how I knew that HP wouldn't go asking for sales information.
My guess is that the retail stores probably send back some sort of list of all the PDAs they sell with the serial numbers and date-sold to the original vendors. The only other way would be to keep a log of the date these units were distributed to the retail stores, but that would be unfair as you mention since a unit could conceivably sit in someone's inventory for a several weeks.