|
My experience with Compaq customer service (and most others) has been that a determined, yet polite approach usually works. If they balk at sending a replacement unit, simply explain that such is an unacceptable solution because you need your device each and every day. Add that it is enough of an inconvenience as it is. If they still balk, ask to speak to a manager. Again, reiterate the facts (new unit, every day use, inconvenience, etc.) and insist that an up-front swap is the only acceptable solution.
Nine times out of ten, they agree to my terms, as long as I'm respectful and determined.
|