The second unit has been replaced, with a new 3rd unit
I spoke again with Ms. Jenkins, they must assign the same person to the same case if it comes up again. Again, Eagle Freight delivered up one day, and picked up the next.
Interesting thing, though, that Ms. Jenkins did say when I said the original CS guy had said i could have a "refurbished" unit to replace the new one I wanted replaced. That these CS guys could not offer any such a deal to replace any unit with a refurbished or new unit, that is only done by people at her level.
Interesting, thing though, the original CS guy never said as much, the first words out of his mouth were, "We can replace yours with a refurbished model." and never offered to replace mine with a new unit since it was still under 30 days' warranty.
Methinks you really have to take what the customer service guys say to you with a grain of salt and keep pushing like Seanturner says, keep asking for a manager. Keep plugging away. If you just bought your unit and it's under 30 days old, you shouldn't have to settle for a "refurbished" unit.
BTW, Ms. Jenkins did say that the softpaq should be out in about 3 weeks.
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