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Originally Posted by sanjsrik
I just had my 3835 replaced after a week bc of the bad backlight issue, and they (Compaq tech services) sent me a 3850. Funny thing is, i've noticed that it (3850) is faster, the stylus lock is more firm, and the unit on first connection found my Outlook and synced with it immediately. When I tried to sync my 3835 unit with outlook, I never could do it.
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How did you get Compaq to replace your unit? Mine has backlight issues and I tried to get them to send me a replacement and I would just send them mine, but they said they couldn't do it. Who did you have to sleep with and what's their number?