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I think Windows Mobile is in a transitional stage right now -- from what it was was to what will compete with the iPhone. While the Shadow has it's flaws, it's a great 'in-between' phone. A nice diversion until the good stuff comes out. One thing that continues to surprise me are the people I don't know who ask me about the phone when I have it out.
For anyone considering a Shadow-purchase -- make sure you get a 2nd battery, it's definitely a 2-battery phone and should've shipped that way.
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