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Old 09-28-2007, 06:12 PM
Jason Dunn
Executive Editor
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Join Date: Aug 2006
Posts: 23,595

Quote:
Originally Posted by bmhome1
True Image gets superior support from Acronis and their user forums have world-class expertise, there's surely help avoiding repeats.
I'm not so sure about that...I'd agree that the peer to peer support is great in the forums, but from Acronis itself? I'd have to disagree with that - it took them over 24 hours to get back to me, which I don't think is acceptable. And paying $29 for the ability to get someone on the phone to support a $39 product is idiotic.

It's been discussed in the forums many times, but it seems like whenever a new version of TrueImage comes out, it's very buggy and breaks a lot of things - it's almost like they do public beta testing with shipping products. :roll:
 
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