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URGE is still in Beta. I think they will fix this. Napster had the same problem in the first few months, but they fixed it. As a matter of Fact I just got a new MP3 player and gave my old one to my Father. I cleared the two I have from the system, sent a quick note to Napster, and pow I have a new player working (one old, one new).
I think all will be well shortly.
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