I guess I just have two gripes here...
My first one is somewhat trivial but it still bugs me.
"We're sorry that this isn't easier - unfortunately Apple refuses to allow other companies to integrate with the iPod's proprietary music format. If you are an iPod owner already and unhappy about this policy, you are welcome to send feedback to Apple requesting that they change their interoperability policy."
When did help files become fair game for marketing propoganda? It just strikes me as very immature and a little crude to use that marketing in a help file. In addition they never really point out that if it was in MP3 format you could skip the conversion, no, there is no man behind the curtain. I don't think you get to bash one DRM and push your own DRM limitations under the rug, or at least I would expect better of a professional company. Perhaps I set my standards too high.
Could we reduce some of the extra marketing? Ads on the Editor's Picks? I know we all tend to gloss over ads now on the internet but really if I am using the music store I am there to buy music not airline tickets or anything else they are pushing. Maybe I am old fashion but the continued push to sell through ads in a 'store' is a little much. When I am shopping on Newegg, Amazon, or L.L. Bean I am not being pushed ads.
I guess the ads feel disrespectful of me as a customer.