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I agree with David that Windows Mobile should be a bit more intuitive, the classic example - switching the keyboard to numeric if the field is numeric but ZIP code in some places is alphanumeric ;-) but still numeric should be default. And then the center button should act like OK button.
But comparing Windows Mobile or Shadow to the iPhone is the worst decision. On the iPhone to make a phone call it is a pain! iPhone may allow you to switch to speakerphone quickly but dialing a number quickly or searching a contact can be tap-tap-tap-scroll-tap....
Every OS has its worst and best parts. The new home screen on the Shadow is a step in the right direction to make Shadow consumer friendly. I still love the regular (cluttered :-) ) home screen but the new one makes sense for regular/non-business users.
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