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I couldn't answer the poll question because my answer includes both hardware and software.
What I would like to see is Office compatibility out-of-the-box. And since editing a Word document on the keys of a standard phone would be beyond painful, I would like to see a slider QWERTY keyboard. I guess the form factor would be a candy bar design, with a standard set of number keys, soft keys, joystick, etc. when held like a standard phone. The keyboard could slide out from the side a la the K-Jam, automatically re-orienting the screen to landscape mode (I think LG makes a couple phones like this for Cingular as well). Taking anything remotely approaching a detailed note or editing any kind of text document on a smartphone is presently a repetitive strain injury just waiting to happen.
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